After sale service
Refund or Exchange Policy
From the order date, we provide a 18-month guarantee for any quality-related issues with a replacement during your product use. If faced with this, please take photos of flaws or defects to complete your replacement.
1. Submit a request
Send us an email to jemma@cqouyue.com / alisa@cqouyue.com with your request to return or exchange the item, tell us the order No. and including photos of product if you have fitment/quality issues.
2. Receive our reply
Receive our reply regarding your issue with exchange/return confirmation and return shipping address.
3. Ship it back
If the item need ship back to us, please ship the item and send us the tracking number.
4. Receive refund or replacement
Once the item is received your refund would be issued within 72 hours or a replacement shipped.
How to Exchange?
If you are not completely satisfied with your purchase for any reason, we will be happy to exchange products in new/unused condition within 15 days of delivery. International shipping costs are payed by the customer, also tracking number must be provided.
Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way; if you applied the double-sided adhesive tape on the cover, your exchange will not be available). If you have fitment issues, please take photos of flaw or defects to complete your request. We will send a replacement after receiving the package.
How to Return?
If you are not completely satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 15 days of delivery. International shipping costs are payed by the customer, also tracking number must be provided.
Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way; if you applied the double-sided adhesive tape on the cover, your return will not be available). If you have fitment issues, please take photos of flaw or defects to complete your request. We will refund you after receiving the package.
How to deal with lost shipment?
If you have not received your product, but your tracking number indicates that it has been delivered, please contact us to find a solution for your case.
Damaged or Defective Item?
In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. Please do not attempt to install a damaged part and settle for less than what you paid for.International shipping costs are payed by the customer.
Fitment Issues?
We want to make the installation of your new product as easy as possible. If you are having trouble installing your item, or the product does not seem to be fitting your vehicle’s steering wheel, please let us know. We will find a suitable solution for your case. Moreover, you can check video installation instructions on our Youtube channel (link).